Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-10-23-Speech-2-498-000"
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"en.20121023.45.2-498-000"2
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"Since the relevant goals were set out in the Commission’s 2001 White Paper, a comprehensive EU passenger rights package has been developed for all modes, affording basic protection to passengers while ensuring a level playing field for carriers. The existing regulations have failed to provide clarity on passenger rights or the responsibilities of service providers and therefore require revision. The common criteria (non-discrimination, equal treatment, physical and ICT accessibility, the requirements of ‘design for all’, fulfilment of the transport contract, exact and accessible information given in good time before, during and after travel, and appropriate assistance without delay in the event of problems and possible compensation) together with the 10 specific passenger rights (defined by the Commission in its communication) correspond to the main rights cutting across modes and form a solid basis for establishing a legally enforceable charter of passenger rights. The same fundamental principles and rights have been introduced across all modes of transport so that travelling in the EU – thanks to an increase in service quality, passenger protection and the appeal of the European transport sector – is easier and pleasanter. These passenger rights remain an integral part of the European vision for transport policy, although the conditions and methods of implementation of these rights differ and are still developing."@en1
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