Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-10-22-Speech-1-227-000"
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"en.20121022.27.1-227-000"2
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"Mr President, I would stress the importance of drawing up a set of rules on passenger rights for all modes of transport, and I commend the Commission’s decision to continue the information campaign on passenger rights until 2014. We recommend that national authorities and national consumer protection centres should take part in this campaign.
To meet the needs of people with disabilities or reduced mobility, and to offer more comprehensive help to passengers if there is major disruption to travellers, we also recommend that airport departure and arrival halls, stations, coach stations and ports should have information points and help desks that can be accessed both physically and electronically.
I feel it is important that we tackle the proliferation of unfair clauses in air transport providers’ contracts, such as the unfair requirement that passengers should use the outward portion of a return ticket in order to be able to use the inward portion, or that passengers should use all portions of an air ticket in succession. I call upon the Commission to take the necessary steps to protect passengers in this respect."@en1
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