Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-11-15-Speech-2-434-965"
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"en.20111115.27.2-434-965"2
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"I welcome the Commission’s initiative to launch a programme for protecting consumers. It is indeed necessary to ensure that consumers can enjoy a high level of protection throughout the European Union. Consumers must have access to information that is useful, targeted and understandable without, however, incurring additional costs for businesses. We must guarantee particular protection to groups of consumers that are especially vulnerable because of their mental or physical health or because of their age. It is also important to educate consumers from a very young age. Faced with the growth of financial services and e-commerce, we need to take measures aimed at defining good practices for e-commerce and rules covering electronic methods of payment. We need to continue to fight against unfair trade practices such as misleading advertising and aggressive sales practices such as harassment. Consumer confidence is a powerful driving force in the economy with regard to both domestic and cross-border trade and must therefore be strengthened by clear and effective measures."@en1
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