Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-10-27-Speech-4-153-937"
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"en.20111027.17.4-153-937"2
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"−
The Annual Report on the European Ombudsman’s activities in 2010 was formally submitted to the President of Parliament on 10 May 2011. I believe that attention should be drawn to the new strategy the Ombudsman has developed for his current mandate and which forms the basis for his initiatives and activities. This strategy includes
the ongoing dialogue with complainants, civil society and other stakeholders, identifying best practices in cooperation and consultation with colleagues in the European Network of Ombudsmen, making EU procedures fairer and more transparent, and promoting a culture of service in the administrations of the EU institutions. I share the Ombudsman’s view that there is still major work to be done in persuading officials that a defensive approach to the Ombudsman represents a missed opportunity for their institutions and risks damaging the image of the Union as a whole. The answering process must be radically improved, the time taken in generating responses (especially in time-sensitive cases) must be reduced, and solution-oriented rather than defensive answers should be prepared. I note that European citizens have the right to good administration under the Charter of Fundamental Rights."@en1
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