Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-10-27-Speech-4-044-000"
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"en.20111027.5.4-044-000"2
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"Mr President, I welcome the Ombudsman’s presence here; we have had good exchanges in the past and, while I do not serve on the Petitions Committee now, I keep an eye on his work. Mr Diamandouros, I think it is important to say – because it is in the report – that while only 27% of complaints were appropriate to your office, you did actually deal with all of the complaints. You did not leave people without some form of redress, but redirected them where it was more appropriate.
I think that is important; it is also true to say that I suspect it is only the best informed and best motivated who actually go to the Ombudsman with their complaint. There are many others who, when they fail to get a response from the Commission, do nothing at all.
You will be dealing with a complaint from an Irish constituent of mine in your 2011 report. In that case you found that the Commission had failed to respond; you acted very swiftly, and we have had a response. I wonder, when there is alleged maladministration, is it the case that the Commission just ignores emails and hopes that people will go away? If so, it is entirely wrong."@en1
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