Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-10-24-Speech-1-208-000"

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"Madam President, in this instance, alternative dispute resolution is said to be about civil and commercial matters, but it concentrates mainly on consumer issues. What we are talking about is delivering access to justice and, by doing so, finding a way of encouraging cross-border transactions, because at the moment – and this has, in fact, been the case for many years now – there are too many fears about enforcement of rights. Traditional justice is complicated, slow and expensive. At a time when we need to encourage cross-border commerce and transactions, we need to find a new culture of civil justice: one that is different, one that is quicker, cheaper and more conciliatory, and one that brings results. For many years now, a loose network of ADR providers has been in existence, coordinated through the Commission: ‘EEJ-Net’ and ‘FIN-Net’. They have been successful in their way, but they are not enough. They do not answer the question that most citizens will have. When they want justice, they know where their local court is. They do not know where their local ADR system is. We need to make sure that the systems that exist are given publicity. We need to make sure that there is an overall system to ensure that every consumer can reach an ADR system to solve a dispute. We need to ensure that the systems that do exist are of good quality, that training is provided to those providing ADR, and that the quality is independently monitored. So, that is the direction we want to go in. However, we do not only want ADR: we also want ODR, online dispute resolution. People are buying online across borders: they should also be able to settle their disputes online. But this should not be limited to activity in one area of consumer disputes. There should be joined-up thinking with regard to other Community instruments such as the proposal for a contract law – now called sales law – and proposals for collective redress. All of these things deserve to have an ADR element. Alternative dispute resolution should be about a new form of cross-border European justice, a change of culture for the 21st century. It should go across the board, but what would be most important at the moment is to deliver that change in relation to consumer and SME cross-border transactions. We should do that and do it as a priority, and I think this Parliament looks forward to seeing the Commission’s proposal before the end of this year."@en1
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