Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-06-23-Speech-4-527-000"
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"en.20110623.37.4-527-000"2
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".
A well-protected consumer is a citizen at ease and a sign of maturity in our modern democracies. This is what makes the directive adopted today important. Not a day passes in which the European consumer, when choosing to make an online purchase or accepting an amendment to a subscription by telephone, is not faced with doubts about whether the contract he or she has signed or approved is in order. In response to the often unequal relations between professionals and consumers, the European Parliament has negotiated essential rights, namely: a right of withdrawal set at 14 days, whether the purchase has been carried out online, by e-mail, by telephone or by a door-to-door salesperson. If the vendor has not provided information about the right to withdraw, it will be possible to send back the item for a year after the date of purchase. All deliveries must be made within a period of 30 days. Once this period of time has been exceeded, the purchaser may withdraw without justification. This vote has taken place after fierce negotiations between Parliament and the Member States and constitutes a strong signal that the same rights must be exercised throughout the Union."@en1
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