Local view for "http://purl.org/linkedpolitics/eu/plenary/2002-10-23-Speech-3-288"

Predicate	Value (sorted: default)
rdf:type	lpv_eu:Speech2
dcterms:Date	"2002-10-23"^^xsd:date2
dcterms:Is Part Of	lp_eu:Compensation and assistance to air passengers2
dcterms:Language	"pt"^^xsd:language2
lpv:document identification number	"en.20021023.6.3-288"2
lpv:hasSubsequent	lp_eu:2002-10-23-Speech-3-2892
lpv:speaker	lp:Joaquim Vairinhos2
lpv:spokenAs	substitute; EMPL (2002-01-17--2004-07-19)3 member; Committee on Regional Policy, Transport and Tourism (2002-02-04--2004-07-19)3 member; Members from the European Parliament to the Joint Parliamentary Assembly of the Agreement between the African, Caribbean and Pacific States and the European Union (ACP-EU) (2002-02-06--2004-07-19)3 unknown; Partido Socialista (1999-07-20--2004-07-19)3 member; PES (1999-07-20--2004-07-19)3
lpv:translated text	"Mr President, Commissioner, ladies and gentlemen, the liberalisation of air transport has brought countless advantages for passengers. Nevertheless, lower prices and greater demand have not put an end to consumer complaints, as we all know. As some Members have already said, we are seeing cancelled or delayed flights, passengers being denied boarding, problems with baggage and so on. This is unacceptable! In order better to protect consumers, the liberalisation of air transport requires better market management and rationalisation. The harmonisation of current legislation is becoming crucial in light of the new state of affairs. It also makes perfect sense to involve operators in this sector, forcing them to adopt rules for the protection of citizens, enabling authorities to intervene in the event that the guarantees for protection that have been announced should prove to be insufficient. I also believe the intervention of the authorities is extremely important. The operators’ involvement of passengers by appealing for volunteers, involving them directly in the negotiation and acceptance of alternative arrangements, is a good approach that will make the management of reservations more flexible and will contribute to passenger protection, improving the efficiency of the operation. I would reiterate here the issue of the competent authority: the proposal for a regulation reveals the importance of Article 14, which deals with the obligation on the part of the authority in this field to inform passengers of their rights. Basically, this reincorporates an amendment adopted by Parliament in its response to the Commission’s 1998 proposal. Passengers must be informed clearly and transparently about how to contact the competent national body – of which they are often, even usually, unaware – responsible for dealing with complaints about the regulation. I would also emphasise the importance of Article 17, concerning implementation, which obliges Member States to designate the body responsible for the implementation of the regulation, to provide them with information and to force them to comply with measures ensuring that passengers’ rights are respected."@en1

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