Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-10-26-Speech-5-243-625"
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"en.20121026.23.5-243-625"2
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".
I voted in favour of the annual report on the activities of the European Ombudsman 2011. I agree with the Ombudsman that a concise statement of the fundamental values that EU civil servants’ behaviour should reflect can effectively promote citizens’ trust in the European civil service and the EU institutions it serves. I also endorse the Ombudsman’s view that an institution in which a culture of service is embedded does not regard complaints as a threat, but as an opportunity to communicate more effectively and, if a mistake has been made, to put matters right and learn lessons for the future."@en1
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