Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-10-26-Speech-5-239-750"
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"en.20121026.23.5-239-750"2
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".
The European Ombudsman is empowered to receive complaints concerning maladministration in the activities of Union institutions, bodies, offices, and agencies. On 22 May 2012, he presented his Annual Report for 2011, which notes that he helped more than 22 000 citizens, of whom 2 510 submitted complaints, 1 284 requested information and 18 274 obtained advice through the interactive guide. The significant reduction in requests for information received over the last few years demonstrates the success of the interactive guide. It is also worth highlighting that the number of inquiries that the Ombudsman opened concerning the European Parliament dropped significantly compared to 2010. Despite some success, the quantity of complaints processed in 2011 was again relatively modest (around 27 %) and provision should therefore be made for more comprehensive and proactive public awareness-raising. All European Union institutions, bodies, offices and agencies are called upon to act in accordance with the European Code of Good Administrative Behaviour, and the Ombudsman must continue to ensure the best possible use of resources. The ability of EU citizens to enjoy their rights fully, in particular the right to complain, appears to be essential to the accomplishment of the European project. For these reasons, I voted in favour of this report."@en1
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