Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-10-23-Speech-2-505-000"

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"en.20121023.45.2-505-000"2
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"Parliament’s report on passenger rights should be supported because, firstly, it calls for the introduction of legal certainty in relation to passenger rights in all transport modes. Passenger complaints for each type of transport – air, rail, waterborne and road transport – in the various Member States are considered and passenger rights issues are resolved in various different monitoring bodies. Therefore, there is often a lack of clarity about the handling of legal provisions and the procedure for considering complaints. In the future, therefore, passenger rights, including rights to compensation, refunds and information, on all transport modes must be based on a common foundation of legal regulation, which must of course take into account the particularities of each type of transport. The report also points out that in air transport the definitions of delays and cancellation of flights is still too often interpreted in different ways. Another important issue is the need to have a clearer definition of the concept of ‘extraordinary circumstances’, since a technical fault should not be considered to be an extraordinary circumstance; the carrier is responsible for such a fault. I welcome the fact that Parliament’s report returns once again to the issue of basic fares, which was recently considered in another report. The basic fare ought to include costs which are linked to the carrier’s legal obligations, such as safety, security and passenger rights, and to the provision of tickets and boarding cards or the carrying of a minimum amount of luggage, and all costs related to payment, such as credit card costs."@en1

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