Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-10-23-Speech-2-503-002"

Predicate	Value (sorted: default)
rdf:type	lpv_eu:Speech2
dcterms:Date	"2012-10-23"^^xsd:date2
dcterms:Is Part Of	lp_eu:Explanations of vote2
dcterms:Language	"fr"^^xsd:language2
lpv:document identification number	"en.20121023.45.2-503-002"2
lpv:hasSubsequent	lp_eu:2012-10-23-Speech-2-503-5032
lpv:speaker	lp:Robert Rochefort2
lpv:spokenAs	vice-chair; Delegation for relations with the Maghreb countries and the Arab Maghreb Union (2009-09-17--2014-06-30)3 unknown; Mouvement Démocrate (2009-07-14--2014-06-30)3 member; Delegation to the Parliamentary Assembly of the Union for the Mediterranean (2009-09-16--2014-06-30)3 substitute; CULT (2012-01-19--2014-06-30)3 member; IMCO (2012-01-19--2014-06-30)3 member; ALDE (2009-07-14--2014-06-30)3
lpv:translated text	"Consumer law in transport modes is highly developed in the European Union. However, we must acknowledge that the existing legislation has a number of shortcomings. I therefore support this resolution, which aims to provide solutions for the remaining gaps. For example, too often, in the event of delays or cancellations, consumers are not reimbursed for their travel because the company pleads extraordinary circumstances and is thus exempt from having to provide compensation or a refund. For that reason, I welcome the resolution’s call to the Commission to provide a clearer definition of these circumstances. Another key element, in my opinion, is the information that must be provided to consumers and the assistance that may be offered to them in the event of a problem. Consequently, personnel must be able to take immediate decisions and deal with claims for compensation or reimbursement. Finally, I support the call to the Commission to present legislative measures to improve complaint procedures, in particular, the introduction of a standard complaint form."@en1

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