Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-10-23-Speech-2-502-250"
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"en.20121023.45.2-502-250"2
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"It is important to defend passenger rights in all transport modes. Passengers need to have rapid access to information and assistance in the event of travel disruption. The European Commission must react in more cases and investigate more systematically the companies that do not respect their users’ rights. It is particularly important to ensure that the principle of transparency is applied in internet prices: too often, additional costs that are not advertised are added at the end of the booking process, for example, credit card fees. The report also calls on the Commission to provide a clearer definition of ‘extraordinary circumstances’, which too many airlines abuse in order to avoid reimbursing customers affected by flights delays or cancellations."@en1
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