Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-10-23-Speech-2-500-250"
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"en.20121023.45.2-500-250"2
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"I welcome the adoption of this report on passenger rights in all transport modes. Although the Union already has a comprehensive, integrated set of rules, it is now essential to ensure further convergence of current legislation and remove the obstacles that still prevent citizens from exercising their rights. For that reason, I especially welcome our recommendations aimed at informing passengers more fully: only citizens who are properly informed will be able to exercise their rights effectively. That requires, in particular, setting up information points and helpdesks and having properly trained personnel.
The future proposal should also, in my view, respond to the new challenges passengers have to deal with in terms of information and reservation systems. In addition to greater price transparency, it should set out clear provisions on complaint handling and the issue of liability. One of the other pillars of passenger rights, as far as I am concerned, is the right to mobility: we urgently need to establish minimum standards for assisting people with disabilities so as to ensure a coherent and effective approach throughout the Union."@en1
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