Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-09-11-Speech-2-129-000"
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"en.20120911.6.2-129-000"2
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"Madam President, Commissioner, in order to create competition, which, in principle, I advocate, European legislation has imposed the decoupling of energy suppliers and network operators.
My question is as follows: have you yet to carry out a serious, detailed, and quantified assessment of the supposed advantages which consumers should have benefited from? I am talking in terms of price and customer satisfaction.
Allow me to recount a personal anecdote: in my house, I have recently suffered serious damage due to over voltages. When there was just a single operator, work was carried out free of charge, as the operator was also responsible for the network. Now, in my country, France, where things were previously much simpler, the network operator and the energy provider are shifting responsibility between one another.
Now for my question: have you undertaken a customer satisfaction survey, in terms of price, provision of services and maintenance?"@en1
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