Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-05-22-Speech-2-291-000"
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"en.20120522.15.2-291-000"2
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"Consumer protection is an extremely important aspect of the European Union economy. At the present time, when producers are fighting each other to sell their products (sometimes illegally, sometimes at any cost), the people who buy these products – the consumers – often fall victim to various means of getting round the law and the rights of consumers. Cases of this type concern, in particular, a failure to inform consumers of the precise ingredients of a particular product (in the case of food). Often, consumers themselves are not fully aware of the rights they enjoy to compensation or to make complaints in cases where it is clear they were misled by the producer. In particular, consumers are not aware of their rights in the case of door-to-door sales and online and cross-border commerce. It is hardly necessary to add, here, that disabled people in particular face additional difficulties in ensuring proper enforcement of their rights as consumers, and are often wronged as a result. Furthermore, research shows that groups which are particularly vulnerable because of this feel discouraged from taking action when problems do occur. Therefore, it is very important that permanent information campaigns be conducted in the Member States, as this would make consumers aware of the rights to which they have recourse. I hope that taking such action will lead, in the longer term, to an improvement in seller-consumer relations, so that consumers will not be in a hopeless situation (as is often the case) when disputes arise."@en1
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