Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-05-22-Speech-2-271-500"

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"en.20120522.15.2-271-500"2
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"In spite of existing legislation, consumers still frequently encounter difficulties when travelling and often find themselves in vulnerable situations, especially if their journey is cancelled or delayed, and these difficulties are exacerbated when the consumer suffers from a disability. I would therefore like to call on the Commission and the Member States to take the necessary measures to ensure better information provision and access to claim procedures regarding passengers’ rights and transparency of fares. The Commission, in its planned revision of EU passenger rights legislation, must take into account the situation of vulnerable consumers, especially persons with reduced mobility and disabilities, and adapt the compensation levels, criteria and mechanisms, while ensuring that current levels are not reduced. The digitisation of services may mean that consumers who, for various reasons, cannot access or use the Internet, could find themselves in a situation of vulnerability, as they cannot take full advantage of the benefits of online commerce and are therefore excluded from a substantial part of the internal market, paying more for the same products or being dependent on assistance from others. The Commission and the Member States must therefore eliminate the barriers to cross-border commerce through the development of an effective policy which pays special attention to the needs of vulnerable consumers in all measures aimed at closing the digital divide."@en1

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