Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-05-22-Speech-2-268-000"
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"en.20120522.15.2-268-000"2
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"According to a recent Eurobarometer survey, only one in two consumers is happy with the information provided to them. Vulnerable groups, particularly, have difficulties understanding the options available to them and their rights.
I support what is in the report as regards vulnerable, elderly consumers, particularly in terms of digital services. Since more and more information is being posted online, elderly consumers cannot access it and they find it more difficult now to access resources for implementing their rights. Consumers who have no Internet access, for one reason or another, suffer because they cannot avail themselves of online commercial services or obtain information in relation to their rights. Therefore, a significant portion of the internal market is closed to them, they pay more for products and they depend heavily on other people. Information on consumers’ rights must be provided, not only through official channels, but also through consumer associations and regional offices which are more conspicuous and easier to access for consumers with mobility problems or who do not have access to the Internet."@en1
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