Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-05-22-Speech-2-186-000"
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"en.20120522.15.2-186-000"2
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"Mr President, in the absence of accurate and transparent information, not only do we make uninformed choices, but if problems arise, we are reluctant to act or we are simply unable to report infringements, to enforce our rights or, above all, to demand fair compensation.
Complaints procedures hinder us. They are too complicated, especially for the most vulnerable consumers – I am referring to the elderly, children, the disabled or those whose particular social, cultural and economic circumstances render them more exposed and more easily manipulated, such as by false and misleading advertising.
In my view, big business in particular should commit to being more socially responsible, by putting in place systems for complaints and refunds that are easy to understand and use, especially for online products and services."@en1
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