Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-03-29-Speech-4-304-007"
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"en.20120329.36.4-304-007"2
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"I decided to endorse the report on the review of two regulations: on establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and on the rights of disabled persons and persons with reduced mobility when travelling by air.
In view of the continually rising number of people travelling by air, it is essential that we urgently adopt regulations allowing passengers’ rights to be protected more effectively. In this regard, the report contains a proposal that information on passenger rights be communicated in a more transparent and understandable way throughout key stages of the journey. Passengers should have the opportunity to correct obvious mistakes made when making a booking or even to withdraw completely from a reservation within two hours of booking. Airlines should be banned from collecting excessive fees when passengers make payments by credit card and we should be uncompromising in enforcing the rights of parents travelling with young children. Furthermore, carriers must be required to consider all passenger complaints within a maximum of two months.
The European Commission should also establish a central Internet site on passenger rights, accessible in all the official languages of the European Union. I am certain that delivery on the proposals contained in the report which has been adopted will help improve the situation at airports."@en1
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