Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-03-29-Speech-4-298-750"
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"en.20120329.36.4-298-750"2
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"I voted for this report because I welcome the fact that the rights of passengers travelling by air need to be given adequate protection. I should emphasise how important it is for all the information about the terms of travel to be accessible to passengers right from the time when they have bought their ticket, in the language in which the booking was made and in the easiest possible format to understand. I am also thinking about ensuring transparency regarding the ticket’s final price and all the extra charges and costs which can be applied. It is of paramount importance for passengers to be able to receive information and assistance quickly in the case of unforeseen events affecting the flight, such as cancellations or huge delays. In this situation, I support the proposals for having contact persons or services available at airports and setting up accessible and efficient telephone assistance centres by airlines. I should mention that simpler procedures are required for lodging potential complaints or submitting claims for compensation or refunds. I welcome the idea of introducing a European award for the most consumer-friendly airline. I think that this will boost competition and allow best practices to be fostered."@en1
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