Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-10-27-Speech-4-014-000"

Predicate	Value (sorted: default)
rdf:type	lpv_eu:Speech2
dcterms:Date	"2011-10-27"^^xsd:date2
dcterms:Is Part Of	lp_eu:Ombudsman's annual report 2010 (debate)2
dcterms:Language	"pl"^^xsd:language2
lpv:document identification number	"en.20111027.5.4-014-000"2
lpv:hasSubsequent	lp_eu:2011-10-27-Speech-4-015-0002
lpv:speaker	lp:Lidia Joanna Geringer de Oedenberg2
lpv:spokenAs	quaestor; European Parliament (2009-07-15--2012-01-16)3 substitute; BUDG (2009-07-16--2012-01-18)3 member; Delegation for relations with the countries of South Asia (2009-09-16--2014-06-30)3 unknown; Sojusz Lewicy Demokratycznej (2009-07-14--2014-06-30)3 substitute; Delegation to the EU-Croatia Joint Parliamentary Committee (2009-09-16--2013-06-30)3 member; PETI (2009-07-16--2012-01-18)3 member; Parliament's Bureau (2009-07-15--2012-01-16)3 member; S&D (2009-07-14--2014-06-30)3 member; Quaestors (2009-07-15--2012-01-16)3 substitute; Delegation to the ACP-EU Joint Parliamentary Assembly (2009-09-16--2014-06-30)3 member; JURI (2009-07-16--2012-01-18)3 substitute; Delegation to the Parliamentary Assembly of the Union for the Mediterranean (2009-09-16--2014-06-30)3
lpv:translated text	"Mr President, 27 September 2010 marked the 15th anniversary of the European Ombudsman institution. In this decade and a half, the Ombudsman completed more than 3 800 inquiries into possible maladministration and answered more than 36 000 complaints received from individual citizens or businesses of the European Union who felt they had been victims of mistakes or omissions on the part of European institutions or agencies. In order to emphasise the important role played by the office of the Ombudsman, it is worth reminding ourselves that 2 667 complaints were registered last year alone. Particular praise is due to the Ombudsman’s initiative to publish regular studies examining the EU institutions’ follow-up to his critical remarks. From year to year the trust of citizens in the Ombudsman’s office increases and his modus operandi is, equally, becoming more user-friendly. As a result of promotional activities and improvements introduced into the procedure for lodging complaints, nearly 58% of complaints received last year were submitted online, which expedited the whole procedure of dealing with them, while the average duration of proceedings was reduced to less than nine months which, unfortunately, is still too long for citizens. Quite a few complaints could have been avoided if citizens had had easier access to documents of the EU institutions. Transparency in the decision-making process and responsibility of the EU institutions should be the basis for contacts with citizens. The report, however, shows clearly that those issues related to as many as 33% of the total number of inquiries in 2010. I am, therefore, looking forward to concrete action being taken in order to improve this situation also. I would like to use this occasion to emphasise the continuous and excellent nature of cooperation between the European Ombudsman and the Parliamentary Committee on Petitions on which I am serving for the second term. I hope that the European Ombudsman institution will not stop improving its activities aimed at guaranteeing the residents of the European Union their ability to exercise their rights. I wish further success to the Ombudsman, Professor Nikiforos Diamandouros, who has held the position successfully since 2003. I personally appreciate his work very much. Finally, I would also like to congratulate the rapporteur, Ms Iotova, for her excellent performance."@en1
lpv:videoURI	<go to Events_and_structure europarl>2

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