Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-06-23-Speech-4-523-500"
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"en.20110623.37.4-523-500"2
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"I am pleased to see that, after years of negotiations, agreement between the different political groups has finally been reached and that the new Consumer Rights Directive has finally been adopted today. The new regulations will notably strengthen consumer rights. Consumers will be better informed on contract terms and conditions of sale, as well as on delivery times and the possibility of withdrawing from the contract. I have in mind, for example, the period for a refund in the case of returned goods, which will be considerably reduced, providing a guarantee to the consumer from a financial point of view as well, and the right to reconsider, which will be extended to 14 days. These are small but important steps that will be appreciated not just by consumers, since the directive, as amended, will also bring benefits to small and medium-sized enterprises, enabling them to extend their business across borders too, where many of them, especially the smaller entrepreneurs, still find it difficult to operate, due to consumers’ mistrust of new technologies, online transactions, assurances that they will get their money back and legal restitution in cases of a change of mind."@en1
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