Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-06-23-Speech-4-514-000"
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"en.20110623.37.4-514-000"2
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"This new proposal for an agreement on a European Directive on Consumer Rights is the culmination of tough negotiations between the European Parliament, the Council and the Commission. It is a compromise between rules aimed at better protecting consumers and guaranteeing clear common conditions for companies competing in the single market.
Of the new rights, the following are particularly important:
a 14-day withdrawal period for the entire EU, to be counted from receipt of the goods, during which consumers buying at distance can change their mind. In case of return of goods, the price paid by the consumer must be returned within 14 days of their return. If the seller does not inform the consumer of the right to return goods, the purchaser has a period of one year to return them.
the item shall be delivered within 30 days. If it is not delivered within this period, the purchaser has the right to cancel the order;
the seller is responsible for any loss or damage that occurs during transportation and shall not charge any sum that is not clearly marked as part of the initial online order. All costs added to the value of the order shall be borne by the seller."@en1
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