Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-06-23-Speech-4-513-000"
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"en.20110623.37.4-513-000"2
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"This is a new proposal for an agreement on a European Directive on Consumer Rights, which is the culmination of tough negotiations between the European Parliament, the Council and the Commission.
This is a compromise between rules aimed at better protecting consumers and guaranteeing clear common conditions for companies competing in the single market.
New rights are considered in this new proposal, like the existence of a 14-day withdrawal period for the entire EU, to be counted from receipt of the products. In case of return of goods, the price paid by the consumer must be returned within 14 days of their return. If the seller does not inform the consumer of the right to return goods, the purchaser has a period of one year to return them. In this new version, the item will have to be delivered within 30 days. If this does not happen during that time, the buyer has the right to cancel the order, and the seller is responsible for any loss or damage that occurs during transportation and shall not charge any sum that is not clearly marked as part of the initial online order. All costs added to the value of the order shall be borne by the seller. It is a positive proposal, overall, and we voted in favour."@en1
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