Local view for "http://purl.org/linkedpolitics/eu/plenary/2010-05-05-Speech-3-593"
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"en.20100505.78.3-593"2
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"Firstly, I would like to say that I understand the efforts to secure freedom of choice for consumers over the selection of the garage they would like to use.
On the other hand, however, I can see the objective limits to absolute freedom in this area. Just as it would not occur to any of you to send a European Airbus to a Tupolev workshop for servicing, so the owner of a given make of vehicle is dependent on the technology and work procedures of the producer of the vehicle when it comes to servicing.
If a vehicle producer provides the customer with a guarantee for the vehicle, he has the right to demand of the customer that servicing is performed in accordance with his specified instructions. If a consumer takes a vehicle for maintenance to a garage where the employees do not have the necessary expertise and skills, there is a risk that they will not do the job well, and even that the vehicle may be damaged. If we want to protect the consumer, therefore, we cannot expect that all garages will be equally capable of providing services for all makes of vehicle. As a consumer I would prefer to see well equipped garages with well-trained staff for a specific make of vehicle. Specialisation and a balanced relationship with the producer are also the best way forward for the customer."@en1
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