Local view for "http://purl.org/linkedpolitics/eu/plenary/2009-11-24-Speech-2-390"
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"en.20091124.35.2-390"2
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"Mr Tarabella, your question is very much concentrated on why the Charter was dropped. The public consultation entitled
was launched in July 2007. The results of the consultation showed that there was little knowledge of existing energy consumer rights.
The idea of a charter that would create a single piece of legislation covering consumer rights that are currently included in a number of European directives and numerous national implementation instruments was rejected for legal reasons. The energy consumer rights that are in the existing European legislation are already legally binding.
You ask why there cannot be a standard bill for all consumers. Our working group on billing, set up by the first Citizens’ Energy Forum, confirmed that industry’s right to self-regulation, promoting innovation in billing, should be preserved. At the same time, greater transparency and comparability of offered prices and services to consumers should be ensured.
Billing accuracy is closely related to metering frequency. Meter-reading frequency is not defined by EU legislation. However, this is indirectly addressed by smart metering.
I would like also to stress that during the Citizens’ Energy Forum, we endorsed the recommendations for good practice in billing, which aims to provide consumers with simple and clear information on gas and electricity bills.
Through the consumer market scoreboard, where we investigated different consumer markets, we spotted that the markets from where we had most complaints is the electricity market. The second is financial markets, and the third is local transport.
That is why the Commission has launched a major study on the retail electricity market and will present the results to the Forum in 2010. This is the second layer of implementing the results of the consumer markets scoreboard and I believe that in the future, this one will remain as one of the strongest instruments to make our diagnosis on how the retail market is functioning, especially in this case, which is of such an important and basic interest and also very much related to services."@en1
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"Towards a Charter on the European Energy Consumers"1
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