Local view for "http://purl.org/linkedpolitics/eu/plenary/2009-11-23-Speech-1-087"
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"en.20091123.17.1-087"2
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"Mr President, let me change tack and bring to your attention some real-life facts. If you have to report major incidents, such as the breaking of your mail account, you can do it only electronically. There is no way to speak to a real person and establish a normal dialogue. If you have a problem you want to report to a telephone and internet provider, you get stuck in a labyrinth of recorded voices transferring you from one to another until the company is satisfied with the money they have got out of you, even if the problem you want to report has been caused by their faulty service.
Therefore, I would suggest that the new Commission look into the matter and come up with a regulation to force the providers to have a real person answering your first transfer. It will save consumer time, health and money and still give a profit, albeit smaller, to the service provider, plus some jobs to the unemployed.
In concluding, Commissioner, I would like to draw your attention to another fact of life, namely the amount of personal data the consumer is asked to provide for a free download of software for products bought directly off the shelf. Where does that information end up, and for what purpose?"@en1
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