Local view for "http://purl.org/linkedpolitics/eu/plenary/2009-10-07-Speech-3-268"
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"en.20091007.23.3-268"2
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"As a result of changing travel habits, an ever-increasing number of people are making their own travel arrangements, without availing themselves of the services of travel agencies. Low-cost airlines have been the winners from this trend over the last decade, in terms of both revenue and market share. Fellow Members, the regular bankruptcy of travel agencies used to be a cause for concern in Hungary as well. We would regularly see on television pictures of families stranded abroad. We must not let the next wave of bankruptcies sweep away the low-cost firms, causing millions of euros of damage to the economy as well as to passengers, not to mention the safety risk, if a company does not have a secure financial basis to support its operation.
This is precisely why we must focus on the following objectives. We must think about tightening the rules on setting up companies. In the case of airlines, further capital and structural guarantees must be required. We must think about tightening up the system for financial and operating accounts and about how frequently spot-checks should be carried out. The size of this sector warrants that regular European surveys should analyse the companies’ flight policy, complaint-handling mechanism and the simplicity of the refund procedure. We must make it even easier to deal with cross-border complaints relating to similar matters in the future. If we really want to create a common market in Europe with the consumer’s welfare at its heart, we must deal with cross-border complaints and compensation claims more efficiently."@en1
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