Local view for "http://purl.org/linkedpolitics/eu/plenary/2009-10-07-Speech-3-263"

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"en.20091007.23.3-263"2
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"If we want to have an efficient internal market, we need to have a Community consumer protection policy. Over the years, the European Union has taken relevant actions in this area, and the measures adopted have ensured an increase in the level of consumer protection in areas such as package holiday services and passengers’ rights. However, a large majority of the complaints received from European consumers relate to the violation of airline passengers’ rights. Many of these complaints come from passengers whose flights have been cancelled due to the airlines or tour operators going bankrupt. In these cases, consumers become aware of the problems only when the flight is not operated as scheduled. Although European Union Council Directive 90/314/EEC on package holidays protects passengers if the tour operator goes into liquidation, it does not protect them for airline tickets sold on an individual basis. In addition, in the event of denied boarding, compensation is excluded in the case of extraordinary circumstances, which also includes airline bankruptcy. According to a recent survey, the number of airline bankruptcies in the European Union between 2000 and 2008 rose to 79. 41% of the airlines which went bankrupt between 2005 and 2008 operated regional flights, while 17% were low-cost airlines. What kind of action could we take, therefore, to provide better protection to passengers in such circumstances? Possible solutions include a passenger insurance scheme to cover these scenarios, a tighter system of supervision, as well as the drafting of legislative provisions guaranteeing compensation to passengers in such situations."@en1
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