Local view for "http://purl.org/linkedpolitics/eu/plenary/2009-05-05-Speech-2-348"
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"en.20090505.24.2-348"2
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"I will be brief, as I realise there is very little time. Commissioner, I have to say that the implementation of the rights we have are, frankly, a joke at the moment. I was recently in Amsterdam and watched KLM dealing with delayed passengers by rebooking them on a self check-in. The staff systematically, without asking the passengers, declined the compensation and assistance which they were entitled to.
Can we have some monitoring by the Commission? Can we have some people actually at airports looking at what the airlines do? Because, frankly, it seems to me that it has become a joke."@en1
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