Local view for "http://purl.org/linkedpolitics/eu/plenary/2008-09-02-Speech-2-286"
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"en.20080902.29.2-286"2
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"Madam President, Ministers, Commissioner, ladies and gentlemen, after months of discussions, which have not yet been concluded, I think I can say that, as a result of the work done by Mr Harbour and the shadow rapporteur, we have reached compromises that have consumers’ best interests at heart. Accordingly, it is essential to encourage better competition by implementing a number of measures to require telecom companies to offer contracts of acceptable duration and to give effect to number portability within one day for subscribers wishing to change to a different service provider.
In terms of protection, the general rules on consumer protection must apply to the telecom sector; cost-control mechanisms have been envisaged as well as improvements to out-of-court settlement procedures in the event of a dispute.
Another very important issue is access to emergency services and the provision of caller location information, which must be made available in a reliable manner, regardless of the technology used.
Protection of privacy has also been a priority, as has child protection: access providers must provide customers with free parental control software.
All these developments had to be secured for the benefit of as many people as possible. Many measures therefore apply to equal access for users with disabilities and people on low incomes; the needs of SMEs have also been taken into account. The report also emphasises the need to extend the scope of universal service, particularly to include broadband; it is very positive that the French Presidency has made this issue one of its priorities.
I should now like to turn to the question of content and copyright which has tended to overshadow the rest of the improvements in the text. Our aim has always been to provide consumers with general information on infringements of copyright, in line with the Commission’s original proposal. We shall be working right up to the final vote to improve the wording of the compromises by ensuring that the principle of neutrality in providing access to content is upheld. Some amendments adopted in the Privacy Directive, however, are really causing problems and we shall make sure that they are deleted.
I should like, once again, to thank my colleagues, and I am looking forward to more specific proposals from the Presidency in order to make further improvements to this text before the next part-session."@en1
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