Local view for "http://purl.org/linkedpolitics/eu/plenary/2008-06-17-Speech-2-325"
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"en.20080617.38.2-325"2
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"Madam President, I should like to give an example of where the Charter on the Rights of Energy Consumers can make a real difference. A small community organisation in Manchester asked for my help in resolving a complaint with its energy supplier. For five years the company was reading the meter but failing to send any bills. In March 2008, the group received an invoice for five years’ electricity use totalling GBP 7 540.37, pushing them into debt.
Ensuring consumers are aware of their rights – in this case the simple right to receive a regular bill – is fundamental to putting consumers in control of their energy consumption. At a time when every consumer in every country across Europe is facing soaring energy bills, we must give consumers the information and tools to manage their bills, cut their use and costs and, at the same time, contribute to cutting CO
emissions.
I urge the Commission to be bold in taking forward a charter of rights, working with regulators, Member States and companies to proactively promote and publicise these rights, and to abandon the notion of a watered-down checklist, which will not deliver a fair deal for consumers faced with today’s complex energy challenges and prices. If we can have a charter of rights for air passengers, why can we not have one for energy consumers? Commissioner, I should like you to answer that question."@en1
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"2"1
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