Local view for "http://purl.org/linkedpolitics/eu/plenary/2008-02-19-Speech-2-338"
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"en.20080219.31.2-338"2
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"Each citizen has the right to complain if something is not going well. If I were an ordinary citizen, the first place I would complain to would be the Committee on Petitions of the European Parliament, because that is the place where the voice of Parliament will intervene. The second way is through transparency, which is a very important element of all our rules.
The Commission has tried to get this transparency put in place. You may remember, for instance, with regard to voice roaming, that citizens were not informed at all about where they could get information about price structures until the Commission established a website giving information on roaming. That was the first time that transparency had worked.
In the new reform we also make transparency the rule and not only the exception, not only with regard to price structures but also, for instance, when there are breaches of security or privacy. In such cases, operators have an obligation to inform consumers. Having said that, citizens will still be able to complain in the normal way, as under the old telecom rules."@en1
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