Local view for "http://purl.org/linkedpolitics/eu/plenary/2007-09-26-Speech-3-365"
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"en.20070926.22.3-365"2
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"I should like to congratulate the rapporteur on his report, which highlights many problems consumers encounter on the internal market.
This report rightly draws attention to the lack of legal clarity and certainty regarding safety and the quality of services. It also refers to the general lack of confidence in cross-border consumption felt by European consumers. This is confirmed by the statistics. In 2006 only 6% of European consumers made cross-border purchases over the Internet. This situation has a negative impact on competition and on the activities of small and medium-sized enterprises. It also contributes to the expansion of illegal trade. Dishonest entities often exploit the differences between the legal systems within the European Union to defraud people. Swift action is called for once such situations have been identified, hence our response.
I would like to remind the House of the many months of work devoted to the Services Directive, that is to say, to a review of consumer legislation. As Members will be aware, the Services Directive must be implemented in all Member States by December 2009. A substantial proportion of the problems referred to by the rapporteur will certainly cease to exist after the transposition period. It should be borne in mind that the Services Directive will significantly improve consumers' rights. Thanks to this Directive, service providers will have to offer consumers better information regarding the services proposed. This will enable consumers to make better and more informed choices. Consumers will also be more effectively protected by the relevant institutions.
The Services Directive also imposes a series of clear obligations on the service provider, including ones related to conflict resolution. I believe there is no need to introduce further legal instruments until the provisions of the Services Directive enter into force. In my view, it is premature to call on the Commission to present a horizontal instrument. The same applies to the entire review of consumer legislation. The Commission has already presented a Green Paper on consumer legislation and will in due course present legislative proposals in that regard. Ladies and gentlemen, there are times when more legislation does not mean better legislation. We would do well to keep that in mind."@en1
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