Local view for "http://purl.org/linkedpolitics/eu/plenary/2007-06-21-Speech-4-035"
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"en.20070621.5.4-035"2
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"Allow me to thank Mrs Roithová for this report. It is responding to a dynamically developing digital environment. This is an area of everyday life for all of us, whether we are consumers or business people. New technologies offer huge opportunities to make full use of the internal market. Statistics, however, show that only 6% of European consumers participate in on-line transactions, and 33% experience problems, because their country of residence is different to that of the sellers of the goods.
According to the Eurobarometer survey, 48% of merchants in the European Union are ready to sell across borders, but only 29% of companies are actually involved in cross-border transactions with at least one other country of the European Union. And yet 57% retailers in European Union sell via the Internet. The largest barriers to cross-border transactions include the uncertainty of transactions, different accounting rules, difficulties in the resolution of complaints and disputes, differences in national legislation on consumer protection, problems in provision of after-sales services, extra costs arising due to cross-border delivery, and the cost of translations.
The use of the on-line environment is more complicated than the off-line environment due to its many barriers. Because of this, I consider important the proposal to elaborate a strategy to build consumer confidence. It should be an attempt to respond and to implement steps for making Internet transactions more attractive, thus bringing an end to the fragmentation of the internal market in the digital environment. This should lead to improvements in access to goods and services offered on-line in other Member States."@en1
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