Local view for "http://purl.org/linkedpolitics/eu/plenary/2003-12-17-Speech-3-196"
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"en.20031217.7.3-196"2
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"Mr President, my Group very much welcomes this report. The proposal is important because improving the conditions and criteria under which passengers should be reimbursed and assisted in the event of being denied boarding, cancellation or long delays is something that must be welcomed.
We must also take account of cases of cancellation or long delays due to valid technical reasons for safety. We do not want to create a situation where airlines will decide to fly regardless of what the outcome will be. Nevertheless there have been many cases where passengers have been denied boarding because of overbooking – something which many in this Parliament will have experienced regarding some airlines in Europe – and people have been left high and dry, whether it be in Brussels or somewhere else.
A constituent of mine bought a flight online with the notorious Ryanair but when they went to collect the ticket they were denied access because they had an international student ID card and were refused boarding on the grounds that it was out of date. So they used a national student ID card which was valid but this was refused. So there is a major problem of what actually constitutes acceptable ID. This person paid quite a lot of money for the ticket; it was not one of those tickets costing a couple of euro, it was quite expensive. So how much are airlines making on this?
Another constituent got as far as London where he was then refused boarding on a continuing flight out of London to Europe. Airlines need to take responsibility for their passengers. They cannot be allowed to get away with treating passengers like this any longer."@en1
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